Doha Information Airlines has employed the twin British and Irish airline govt Calum Laming as its new Leader Buyer Officer, a newly created senior management place for the Doha-based service, which comes to oversight of all the buyer revel in beneath one coordinated center of attention.
Laming is possibly highest identified for presiding over the ‘Brunchgate’ scandal at British Airlines, the place he served in the similar function between June 2022 and March of this yr (even supposing he reportedly took a again seat and wasn’t all in favour of daily determination making since no less than December 2025).
A Doha Information Airlines Airbus A350.
The October 2024 Brunchgate scandal is so named as a result of British Airlines took the extremely unpopular determination to begin serving less expensive breakfast dishes in its long-haul Membership International trade elegance cabin on flights departing round lunchtime.
On the identical time, British Airlines presented a less expensive ‘Light Bites’ menu for top rate passengers on in a single day flights from the U.S. East Coast to London, in addition to a few of its longest flights from London to Cape The city and Hong Kong.
Passenger comments over the unpopular adjustments was once each swift and forceful, and British Airlines confronted a public members of the family crisis over the brand new menus that nobody had requested for, or, it gave the impression, sought after.
It didn’t take lengthy prior to British Airlines began to quietly roll again the adjustments, suggesting that passenger calls for had all at once modified.
Laming’s time at British Airlines wasn’t, on the other hand, totally unsuccessful. Actually, Laming is credited with some actual passenger-pleasing projects, together with developing the template design for a world top rate living room improve challenge, which debuted in Dubai and Miami to a lot reward from common flyers.
The designs will in the end roll out throughout BA’s sprawling however dilapidated living room community at its Heathrow Terminal 5 hub. He additionally oversaw the redesign of BA’s short-haul fleet cabins and the design of a brand new First Magnificence seat that may debut at the Airbus A380 later this yr.
Laming began his aviation profession at British Airlines’ now-defunct low cost subsidiary GO Fly, the place he first of all labored part-time in a decision heart prior to turning into a member of cabin workforce on the airline. Laming was once the senior cabin workforce member at the airline’s ultimate ever flight in April 2003.
He then went directly to paintings in numerous logo and advertising roles at Virgin Atlantic, Air New Zealand, and Etihad Airlines prior to touchdown at Vueling, which may be owned via BA’s father or mother corporate, IAG, as its leader buyer officer.
Laming all at once took a backseat from his process as Leader Buyer Officer at British Airlines in December 2025, with leader govt Sean Doyle explaining that Laming best ever meant to take at the mammoth function for 3 to 4 years as a result of it may be so difficult.
Laming by no means despatched an reputable good-bye message to employees.
Since Laming’s departure, British Airlines continues to be in search of a brand new Leader Buyer Officer, even supposing BA’s loss is now Doha Information Airlines’ achieve.
Laming will formally take at the function in November 2026, having been picked via the airline’s somewhat new leader govt, Hamad Al-Khater.
Al-Khater has best been in his function since December 2025, when the government-owned airline all at once changed Badr Al Meer, who had best had the highest process for lower than two years. Since turning into leader govt, Al-Khater hasn’t been very visual, foregoing the sorts of media appearances that his predecessors loved.
In conjunction with Laming the Doha Information Airlines’ new leader buyer officer, Al-Khater has additionally appointed Abdulla Ali because the airline’s first ever leader running officer, which, because the identify suggests, is liable for oversight of the service’s operational purposes.
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